Personal Data Processing Policy

1. Introduction
Eira holiday homes ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and protect your personal information in accordance with UAE laws, including UAE Federal Law No. 45 of 2021 on Personal Data Protection. By accessing or using our services, you agree to the practices described in this policy.
2. The information we collect
We may collect and process various types of personal information, including, but not limited to:
• Contact information: Your name, email address, phone number, and mailing address.
• Real Estate Information: Information about the real estate you own, are interested in, or rent, including property addresses, specifications, and transaction history.
• Financial Information: Payment data, banking information, credit history, and financial statements required to process transactions.
• Demographic information: age, gender, nationality and preferences to adapt our services to your needs.
• Usage Data: Information about your interactions with our site and services, including your IP address, browser type, pages visited, and time spent on our site.
• Communication Records: Records of your interactions with us, including emails, phone calls, and messages, to improve our customer service.

3. Purpose of data collection
We collect your personal information for the following purposes:
• Providing Real estate services: to simplify property listings, manage transactions, and assist in rental or purchase processes.
• Communication: To respond to your inquiries, provide updates on your transactions, and send confirmations of appointments or appointments.
• Marketing and Advertising: to send newsletters, promotional materials and information about our services that may be of interest to you, with your consent.
• Customer Support: To improve our services based on your feedback, resolve issues, and provide personalized support.
• Analytics and Improvements: To analyze website usage and performance, which helps us improve our website and user experience.
• Compliance: to comply with legal obligations and regulatory requirements, including measures to prevent money laundering and fraud.

4. Legal basis for processing
We process your personal information based on the following legal grounds:
• Your consent.
• The need to fulfill the contract with you.
• Compliance with a legal obligation.
• Our legitimate interests, provided that your interests do not exceed those interests.

5. Data exchange and information disclosure
We may share your personal information with:
• Service Providers: third parties who perform services on our behalf (for example, payment processors, marketing agencies) to help us effectively manage our business.
• Law enforcement: to comply with legal requirements or to protect our rights, privacy, security or property, or the rights of others.
• Business Transfer: In the case of a merger, acquisition or sale of assets, your personal information may be transferred as part of this business transaction.

6. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, destruction or alteration. This includes the use of encryption, firewalls, and secure server environments.

7. Data storage
We will only store your personal information for the time necessary to fulfill the purposes set out in this Privacy Policy and to comply with our legal obligations.

8. Your rights
In accordance with UAE law, you have the following rights with respect to your personal data:
• The right to access your personal information.
• The right to correct inaccurate or incomplete information.
• The right to request the deletion of your data.
• The right to restrict the processing of your data.
• The right to data portability.
To exercise these rights, please contact us at info@eirahh.com

9. Changes to this Privacy Policy
We may periodically update this Privacy Policy. We will notify you of any changes by posting a new Privacy Policy on our website with a new effective date.

10. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at:

info@eirahh.com